Overview
We want you to be delighted with your purchase. If for any reason you have an issue, please email us in the first instance at hello@neontulip.co.uk.
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To request a return please contact us at hello@neontulip.co.uk
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping address
To return your product, you should send your product to:-
2 Spinney View
Deanshanger
Northamptonshire
MK19 6FB
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Need help?
Contact us at hello@neontulip.co.uk for questions related to refunds and returns.